Resources and Services
Information Technology
University Information Technology Services (UITS) at Indiana University develops and maintains a modern information technology environment throughout the university in support of IU's vision for excellence in research, teaching, outreach, and lifelong learning. UITS provides tools and services to support the academic and administrative work of the university, including a high-speed campus network with wireless access, central web hosting, a rich selection of free and low-cost software for personal use, tools and support for instruction and research, and supercomputers for data analysis and visualization.
The Support Center
The UITS Support Center provides 24x7 IT support for all faculty, staff, and students of Indiana University. The Support Center provides assistance with desktop and mobile devices, email, accounts, network services, and software applications. Support is available via telephone, (812) 375-7555, email (techwork@iupuc.edu), live chat (http://ithelplive.iu.edu), and by walk-in. The walk-in service is located in the Columbus Learning Center building, room 1511, and is available Monday through Friday, 8 a.m. to 5 p.m., and extended evening hours based on the class schedule each semester. Office hours are posted on the LC 1511 door. Online self-support can be found via the UITS Knowledge Base (http://kb.iu.edu), or by visiting the UITS website, http://uits.iu.edu
Student Outreach
UITS Student Outreach promotes the latest technology available to students via information tables, special events, classroom presentations and visits with student organizations. Contact UITS by email to schedule an event at techwork@iupuc.edu
Student Technology Centers and Consulting
Student Technology Centers (STCs) are located on campus in the Columbus Center (CC 111 when classes are not scheduled there, and CC 299 at the top of the main entrance stairs) and the Columbus Learning Center (LC 1600).
Individual study areas and collaborative spaces for group work are available in addition to Wi-Fi and power for those who prefer to bring their own devices. All STCs are equipped with either Windows or Macintosh workstations and many offer thin-client access to IUanyWare applications as well as easy access to printing.
IT Training
Each semester, UITS IT Training offers hands-on workshops in a classroom and online on topics such as Microsoft Office and Adobe applications. word processing, email, graphic design, desktop publishing, databases, spreadsheets, web development, programming, statistics, and more. These noncredit workshops are free for students and provide beginning and in-depth instruction on subjects of special interest and importance to students in their academic work. Earn a certificate by taking a series of related workshops that will help grow skills in depth. IT Training's free workshop materials and exercise files can be downloaded from http://ittraining.iu.edu/downloads. Read descriptions and register online at ittraining.iu.edu or download a printable schedule at http://ittraining.iu.edu/schedules. Contact IT Training at (317) 274-7383 or by e-mail at ittraining@iu.edu .
Student Network ID and ADS Domain Account
The Network ID gives students access to the computer systems maintained by UITS at IUPUC. With a Network ID, students can create various computer accounts, change the passwords for their accounts, choose their preferred email address (the address that corresponds to the account where they want to receive their messages), and more. With a Network ID, students can log into Student Technology Center computers, as well as use Canvas, IU's online course environment (canvas.iu.edu).
Students who do not have a Network ID should see the IU Accounts Management Service page at itaccounts.iu.edu. On the first screen, select "Create my first IU account." From there, the student will be asked to review and agree with the guidelines for appropriate use of IU accounts. Students will then identify themselves by entering last name, birth date, and the last four digits of their IU student ID number. Call the UITS Support Center at (812) 375-7555 when experiencing difficulties setting up a Network ID.
IUware and License Agreement Software
IU maintains a number of university-wide software license agreements with a variety of vendors in order to provide a wide range of multi-discipline software titles. Examples include the Microsoft Office suite (Word, Excel, PowerPoint, etc.) and Adobe Creative Suite (Acrobat, Photoshop, After Effects, etc.). A large variety of other tools are also available to students at no charge via download. For a complete listing of the products available and how to get them, visit IUware at http://iuware.iu.edu
