Undergraduate Programs
Student Learning Outcomes
Certificate in Case Management
Upon completion of this certificate program, students will:
- Practice personal reflection and self-correction to assure continual professional development.
- Demonstrate professional demeanor in behavior, appearance, and communication.
- Use supervision and consultation to enhance case management practice.
- Demonstrate practice which embraces values and ethical consideration in the provision of case management.
- Demonstrate effective oral and written communication in working with individuals and families.
- Gain sufficient self-awareness to eliminate the influence of personal biases and values in working with diverse groups.
- Identify the forms and mechanisms of oppression and discrimination and demonstrate how they impact the practice of case management.
- Advocate for human rights and social and economic justice in the role of a case manager.
- Critique and apply knowledge to understand person and environment as a case manager.
- Apply knowledge about case management including current models & perspectives with individuals and families.
- Apply case management research in practice.
- Demonstrate an understanding of the public policy context in which case management takes place.
- Substantively and affectively prepare for action with individuals & families.
- Demonstrate empathy and other interpersonal skills.
- Collect, organize, and interpret client data.
- Assess client strengths and limitations.
- Identify and utilize case management interventions to address clients’ problems.
- Facilitate transitions and endings.
- Critically analyze, monitor, and evaluate interventions.