Resources & Services
Computers on Campus
University Information Technology Services (UITS)University Information Technology Services (UITS) at Indiana University, with offices on the Bloomington and Indianapolis campuses, is responsible for the continued development of a modern information technology environment throughout the university in support of IU’s vision of excellence in research, teaching, outreach, and lifelong learning.
The environment that UITS provides consists of tools and services that support the academic and administrative work of the university. Computing tools include central computing services and hundreds of Internet-connected workstations, all equipped with current software and accessible to members of the IUPUI community. Connecting these resources is a high-speed network that links computers of many types and sizes in a complex, interactive web.
The Support Center
The UITS Support Center provides 24x7 IT support for all faculty, staff, and students of Indiana University. Support is available via telephone, (317) 274-4357, email (firstname.lastname@example.org), live chat (http://ithelplive.iu.edu), and by walk-in. The walk-in service is located in the ICTC building, room 129, and is available Monday through Thursday, 8 a.m. to 9 p.m.; Friday 8 a.m. to 5 p.m., Saturday, 9 a.m. to 3 p.m., and Sunday, noon to 4 p.m. On-line self-support can be found via the UITS Knowledge Base (http://kb.iu.edu), or by visiting the UITS website, http://uits.iu.edu.
Student Technology Centers and ConsultingStudent Technology Centers (STCs) are located in several buildings on campus. These facilities, which support both Intel- and Macintosh-based platforms, are open and staffed with consultants many hours each week, including a 24-hour STC. A wide variety of software and media equipment is available in the STCs, giving students convenient access to popular computer applications, the Internet, and audiovisual technologies. Many STCs are funded and managed cooperatively with individual schools. Several schools and departments have private learning centers for their students’ use. For more information about the Student Technology Centers and consulting, visit http://uits.iu.edu/page/ahbs.
UITS IT Training and EducationEach semester, the UITS IT Training and Education program offers hands-on classes on topics such as electronic mail, word processing, databases, spreadsheets, Web development, and more. STEPS noncredit classes are free for students. These classes provide beginning and in-depth instruction on subjects of special interest and importance to students in their academic work. Students do not need to register, but they must show their student ID to the STEPS class instructor. Visit the online schedule at ittraining.iu.edu. Paper copies of the schedule are available at the UITS Support Center (IT 129) and the Student Technology Centers. Students may also call the IT Training and Education program at (317) 274-7383 or e-mail ittraining [at] iupui [dot] edu.
Student Network ID and ADS Domain AccountThe Network ID gives students access to the computer systems maintained by UITS at IUPUI. With a Network ID, students can create various computer accounts, change the passwords for their accounts, dial into the IUPUI network from off campus, choose their preferred e-mail address (the address that corresponds to the account where they want to receive their messages), and more. With an ADS Domain account, students can log into Student Technology Center computers, as well as use Oncourse, IU’s online course environment (oncourse.iu.edu).
Students who don’t have a Network ID should see the IU Accounts Management Service page at itaccounts.iu.edu. On the first screen, select the options “Student” and “Create my first IU computing accounts and passwords.” From there, the student will be asked to review and agree with the guidelines for appropriate use of IU accounts. Students will then identify themselves with their last name, birth date, and the last four digits of their IU student ID number. To receive a student ID number, students should contact the Office of the Registrar in the Campus Center. For other information about the Network ID, students should call the UITS Support Center at (317) 274-HELP (4357).
IUware and License Agreement Software
The IUware CD provides a convenient way for students to get essential software on their personal computers. This CD includes communications programs, Web browsers, virus protection, and other useful applications, such as a new PPP Wizard for Windows, which simplifies the process of setting up a modem to dial into the UITS modem pools. The IUware CD is available at campus bookstores. For more information or a list of the contents for Windows and Macintosh, visit IUware online at iuware.iu.edu.
IU has several Software License Agreements with different software companies, including Microsoft. These Software License Agreements allow IU to distribute software at a discounted, educational price. Due to their large size, applications such as Microsoft Office, Windows operating systems, FrontPage, and Visual Studio are not included on the IUware CD. However, they may be purchased separately, and many applications may also be downloaded from IUware Online at iuware.iu.edu.
The IUware and License Agreement Software CDs are available at the IUPUI Bookstore (the Campus Center location). Please note that purchase requires proof of affiliation with the university, as well as agreement to abide by the terms and conditions of the license agreement. For more about the IUware CD and the License Agreement Software available at IUPUI, visit http://www.indiana.edu/~purchase/contracts/software/software.shtml.